30-DAYS RETURN POLICY

Once the product is returned under our 30 Day Money Back policy the refund will be credited to your D. Khushalbhai Jewellers account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

• For cash on delivery orders, the refund will be processed to your bank account.
• For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

WILL I HAVE TO PAY FOR SHIPPING THE PRODUCT BACK TO YOU?

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizings, exchanges, or refunds for all products within the 30-day money back policy.

HOW DO I RETURN THE PRODUCT TO D. KHUSHALBHAI JEWELLERS WITHIN 30DAYS?

• Select the item in your order that you want to return from here
• Ready your jewellery in the original packing material along with the certificate.
  • If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
  • If the product value is Rs. 35,000 or above and a D. Khushalbhai Jewellers employee is picking the product, then please hand over the product to the person coming for pickup
  • If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
• Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
• Once we receive the product at our warehouse, your refund will be processed to your D. Khushalbhai Jewellers account in 2-3 working days after a quality check.

100% REFUND

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

FREE RETURNS

We offer FREE Return Shipping. You’ll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

CUSTOMER DELIGHT

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at info@dkjewel.com or at +91-982-413-0007 between 10 am – 8:30 pm, 7 days a week.

Our registered office address is:

D. Khushalbhai Jewellers
Near Sharon Plaza, Athwalines, Parle Point, Surat 395007. Gujarat. India